Shopping information

Shipping areas: Hong Kong, Macau, Singapore, Malaysia

  1. 10USD or FREE on orders over 100USD

  2. After the order has been paid, your package will take 3-5 working days to be prepared for shipping, and another 8-14 to be delivered (public holidays not included).

  3. The payment is made via Paypal, extra service charges may be added in accordance to your payment methods.  

  4. In response to COVID-19, although we are continuing to deliver, we would like to seek your understanding and apologies in advance for any delays you may face with regards to your orders.

  5. Flights out going has also been limited and cancelled and our team is working hard under these conditions to continue to fulfill all orders. Local lockdowns and restrictions is also affecting the logistics team to operate at their usual pace. We thank you for your understanding under these unusual times.

  6. Please note, all products will be despatched from our warehouse in Taiwan. Estimated delivery times may vary during peak shopping periods such as New Year, Mother's Day, Singles Day, Black Friday, and any shopping campaigns and during public holidays as logistics delivery services and custom offices may not be operating.

  7. Working days include Monday to Friday, excludes Saturday, Sunday and public holidays.

  8. Please check the following before getting in touch. Once your order has been sent, you will receive a dispatch confirmation email which will advise your estimated delivery date. If your order has not arrived by the estimated delivery date, we're here to help. 

  9. Sign into your account to check we have the correct delivery address for your order and your contact details are up to date. Check to see if you have a delivery card from one of our carriers. Your parcel may be awaiting collection at a local sorting office or delivery depot, or you may need to arrange re-delivery. Check with your neighbors to see if they have accepted the parcel on your behalf.

  10. Look in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.

  11. If you still cannot locate your order we ask you to please allow 30 days to pass before reporting your order as missing.

  12. Please contact the customer service team by clicking 'Message' within your account, Live Chat (please allow a few moments for the system to show as available).